Frequently Asked Questions for Parents:

We are honored and excited to cheer for your children as they work towards a college credential, and we are here to answer any questions you have along the way. This page is designed just for parents and contains FAQs and the most common topics. If you have any questions that are not addressed here, please email and we’ll be happy to answer them.

No, information about an individual student cannot be released to anyone other than the student, unless that student has already given us permission to share it with a parent or mentor. To approve a parent, guardian, or other individual, students should email with the person copied and we will be sure to reply all with the records.

We also understand that, in addition to attending classes, some students work during business hours. We recommend students call us during their break or send us an email. If they wish, they may copy a parent or mentor on the email, and we will be sure to reply all.

Legally, we are required to protect student data unless they grant permission for a parent to inquire. Furthermore, as students embark upon their college journey, it is important that they gain the skills necessary to speak for themselves and organize their own affairs. We are here to help students prepare for life after college and that includes encouraging them to be responsible for their own records.

No. We make it a point to visit every school in the city to register students during their senior year of high school. Sometimes students forget they have already registered with us. If a second account is created for a student, it causes long delays when students are trying to sign for the scholarship, and when colleges are trying to apply the scholarship to the student’s account. It is very important that students do not have duplicate accounts.

We can only release information about a specific student’s account to the student. Please have your child send us an email including their first and last name, date of birth, and the high school they attended, along with a brief message explaining that they would like confirmation of their registration. Our email address is This email must come from the student; however, students are welcome to copy parents on all communications.

Seeing as Detroit Promise funding only helps with the cost of tuition and mandatory fees, students may wish to look for scholarships or job opportunities to help with the other costs of college attendance (i.e. books, dorms, meal plans, transportations, clothing).

Here are a few online scholarship search engines to get you started: 

Your student’s financial aid office is another great resource for finding available scholarships and grants at your institution.

How Can We Help?

For Students: Do not use your school email. Choose a personal email you check frequently.

Thank You Partners and Supporters